Customer support Frequently Asked Questions
How does the auction work?
The auction begins on April 7, 2025. When the first bid is placed on an item, a 48-hour bidding window starts. Other bidders have 48 hours to place their bids. The highest bidder at the end of this period wins the item.
How do I register for the auction?
You must create an account on the auction website using your full name and valid contact details.
Can I retract my bid?
No, all bids are final and legally binding.
What happens if I win an item?
You will receive a notification and must complete the payment within 24 hours. After payment, you must schedule a pickup time with our team.
What payment methods are accepted?
Payment options will be listed on the website, including online bank transfers and credit card payments.
What if I don’t pay within 24 hours?
If payment is not received within the specified time, the item will be offered to the next highest bidder or relisted.
Where do I pick up my item?
Pickups must be arranged at FINNS Recreation Club. Details will be provided upon successful payment.
Are items refundable or exchangeable?
No, all items are sold “as-is,” with no refunds or exchanges.
What if I can’t pick up my item in person?
You may authorize someone else to collect the item on your behalf by providing their details in advance.
Who do I contact for support?
For any inquiries, please contact our support team through WhatsApp at +62 811-3810-0039 | +62 857 9236 2236